Delivery Terms & Conditions

Delivery

We take great pride and care when creating and making your chocolates and want them to arrive with you in perfect condition. Most of the time we are able to send your chocolates by Royal Mail however some items are more difficult to ship due to possible damage and may therefore require hand delivery. When we receive your order we will contact you to let you know whether this is the case. If the delivery address is in the HP9 (Beaconsfield area) we offer free delivery for orders over £20. Anywhere else in the UK for orders of £30 and over delivery is free, for orders under £30 standard Royal Mail charges apply. 

Of course there is always the option to pick up from our workshop in Beaconsfield. As soon as we have received your order we will aim to process it within 2-3 days and will email you as soon as your order is ready to collect. Please let us know if the order is urgent and, if we are able to, we will do our best to speed things up.

Royal Mail Delivery options are:

  • £3.95 Royal Mail 1st class standard delivery (2-3 working days)
  • Free Delivery within the HP9 area on orders over £20
  • Free Delivery on all orders over £30 for the rest of the UK Mainland

 

*If this is an urgent order, please call us to let us know, so we can confirm that we have received your order & can send it out, as we don’t want to disappoint you.

Terms of Delivery

We strive to dispatch orders within 2-3 days (Monday to Thursday). Any orders received on Friday are generally not sent until Monday. This is simply because we do not want your chocolate sitting in a remote warehouse or hot (weather dependant!) post box over the weekend.

Adverse weather conditions

In hot or extremely cold weather we reserve the right to delay your order until the weather has moderated. For urgent orders we will contact you for authority to send during such weather conditions.

Damage & Tracking Parcels

In the event that your chocolate is damaged in transit please contact us within 24 hours of receipt.  If products sent by Royal Mail are not delivered please contact us for details of the tracking procedure. If orders are considered by us to be lost in transit after a reasonable period time has elapsed we shall at our discretion either refund or resend the order.

Delivery Instructions

At the time of ordering please also provide us with a contact telephone number and delivery instructions that may help us with your delivery. This may include leaving your instructions for us to leave your order with a neighbour or perhaps in a specified place if you are not home. We will attempt, if possible to pass any delivery instructions on to our carrier to aid delivery.  marketing purposes.