We take great pride and care when creating and making your chocolates and want them to arrive with you in perfect condition. Most of the time we are able to send your chocolates by Royal Mail however some items are more difficult to ship due to possible damage and may therefore require hand delivery. When we receive your order we will contact you to let you know whether this is the case. If the delivery address is within 10 miles of the Beaconsfield area we offer hand delivery at a cost of £5.00. Hand delivery outside of this area is subject to additional costs. Our hand delivery service also applies if a delivery is required urgently! Please do contact us first to ensure this service is available to you. This is a great option if you have forgotten that very important birthday present.
Of course there is always the option to pick up from our workshop in Beaconsfield. As soon as we have received your order we will aim to process it within 48 hours and will email you as soon as your order is ready to collect. Please let us know if the order is urgent and, if we are able to, we will do our best to speed things up.
Royal Mail Delivery options are:
- £3.95 Standard Delivery (3-5 working days)
- £6.95 Next Day Delivery – Place your order before 12pm Mon – Thurs
- Free Delivery on all orders over £50 for UK Mainland
*If this is an urgent order, please call us to let us know, so we can confirm that we have received your order & can send it out, as we don’t want to disappoint you.
Next Working Day Delivery is NOT available for delivery in the Scottish Highlands or Islands or any Off Shore post codes i.e Channel Islands, Ireland, Isle of Wight. Please select Standard delivery for these locations and currently, and extremely sadly delivery is not available on bank holiday weekends.
Terms of Delivery
We strive to dispatch orders within 2-3 days (Monday to Thursday). Any orders received on Friday are generally not sent until Monday, this includes courier orders, which are not sent on Fridays for Saturday delivery. This is simply because we do not want your chocolate sitting in a remote warehouse over the weekend.
Adverse weather conditions
In hot or extremely cold weather we reserve the right to delay your order until the weather has moderated. For urgent orders we will contact you for authority to send during such weather conditions.
Damage & Tracking Parcels
In the event that your chocolate is damaged in transit please contact us within 24 hours of receipt. Products received by courier should be checked before being signed for. If products sent by Royal Mail are not delivered please contact us for details of the tracking procedure. If orders are considered by us to be lost in transit after a reasonable period time has elapsed we shall at our discretion either refund or resend the order.
At the time of ordering please also provide us with a contact telephone number and delivery instructions that may help us with your delivery. This may include leaving your instructions for us to leave your order with a neighbour or perhaps in a specified place if you are not home. We will pass your contact telephone number and delivery instructions on to our carrier to aid delivery, who will then either call the contact number provided or leave a card to let you know where to find your order if it has been left, or what to do next if we have missed you. Please note the contact number you provide will not be used for marketing purposes.